Privacy policy

‍FLAVORIQ DMCC ("FLAVORIQ", "we","our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

‍1. Who we are
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‍FLAVORIQ DMCC
AU Tower, Promenade Floor I5-PF-71
Detached Retail I5, Jumeirah Lakes Towers
Dubai, United Arab Emirates
Email: info@flavoriq.com
Phone: +971 (0) 50 229 4752
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We are registered and operate under the Dubai MultiCommodities Centre (DMCC) regulations.
FLAVORIQ is part of the Arethia Group, an international group of companies in the flavour and fragrance industry. In some cases, your personal data may be shared with other Arethia entities for administrative, technical, or operational reasons. This is done in accordance with applicable data protection laws and under strict confidentiality agreements.

‍2. What personal data we collect
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‍We may collect and process the following types of personal data:
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‍Identity data – Full name, title
‍Contact data – Email address, phone number, delivery address
‍Technical data – IP address, browser type, operating system, cookies
‍Usage data – How you use our website or services
‍Marketing and communications data – Your preferences in receiving marketing from     us

‍3. How we collect your data

‍We collect data through:
‍Direct interactions – such as forms, email, or phone
This includes when you contact us through sales forms, request gated content (e.g. catalogues, trends reports, brochures), or sign up to receive marketing materials and communications.
‍Automated technologies – including cookies and analytics tools
‍Third-party services – such as payment providers or social media platforms

‍4. Legal basis for processing
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‍Under UAE law and, where applicable, under international frameworks, we rely on the following legal grounds to process your data: Your consent Performance of a contract Compliance with a legal obligation Our legitimate interests (e.g. improving services, preventing fraud) where data subjects are located in the European Economic Area (EEA), we also ensure compliance with the General Data Protection Regulation (GDPR), including validdata transfer safe guards.

‍5. How we use your data

‍We use your personal data to: Provide and manage services Process payments and deliver products Improve our website and offerings Send updates and marketing communications (with your consent) Comply with legal obligations. When you submit a form to access gated content, we may use your information to send related materials and relevant marketing content, where consent has been given. You can opt out at any time by using the unsubscribe link in our emails.

‍6. Sharing your data

‍We may share your personal data with: Service providers and business partners (e.g. IT services, logistics) Government or regulatory authorities where legally required. Third parties in the event of a business transfer or merger. Other entities in the Arethia Group who support us with infrastructure, systems, and staffing. Such sharing is limited to what is necessary and governed by data sharing agreements and appropriate safe guards. All data sharing complies with UAE PDPL requirements and DMCC guidelines.

‍7. International data transfers

‍If your data is transferred outside the UAE, we ensure it is protected through: Adequacy decisions (where applicable). Standard contractual clauses Other legally approved mechanisms

‍8. Data retention

‍We retain personal data only for as long as necessary to fulfil the purposes for which we collected it, including to meet legal, regulatory, tax, or reporting requirements.

‍9. Your rights under UAE law

‍You have the right to: Access your data Request correction or deletion Object to processing or request restriction Withdraw consent at any time Lodge a complaint with the UAE Data Office.

To exercise your rights, contact us at: info@flavoriq.com

‍10. Cookies and tracking technologies

‍Our website uses cookies to enhance your user experience and analyse usage. You can control cookie settings via your browser.

‍11. Data security

‍We use appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

‍12. Updates to this policy

‍We may update this privacy policy from time to time. The latest version will always be available on our website. Material changes will be communicated via email or a site notice.

‍13. Contact us

‍If you have any questions about this policy or your personaldata, please contact: FLAVORIQ DMCC
Email: info@flavoriq.com